The homeowner complained about the property factor's failure to comply with the Code of Conduct, resulting in distress and inconvenience. The tribunal found the factor in breach and ordered them to pay £250 in compensation.
"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment in the sum of £250.00 to the Homeowner as compensation for the distress, frustration and inconvenience caused as a result of its failure to comply with the Code of Conduct."
FTS/HPC/LM/24/1787
2025-03-10T12:00:00Z
Decision Issued
The homeowner complained about issues with a drying green. The tribunal found it lacked jurisdiction because the issue wasn't related to common property maintained by the factor and dismissed the case.
"At no point prior to her application to the Tribunal, did the Respondent, as property factor, advise the Applicant that her complaint is not a factoring matter."
FTS/HPC/PF/22/4237
2024-11-02T12:00:00Z
Decision Issued
The homeowner complained about the property factor's alleged breaches of the Code of Conduct, particularly regarding fire safety and communication. The tribunal found the factor had complied with its duties and dismissed the application.
"The Tribunal was not persuaded that the Respondent had any employees at the development for whom they would be responsible under the Health and Safety at Work act 1974."
FTS/HPC/PF/23/3611
2024-07-26T12:00:00Z
Failure to Comply
The homeowner reported water damage in October 2022, but the factor took over four months to address it, failing to communicate or arrange repairs promptly. The tribunal found the factor in breach of the code but did not issue a PFEO because the factor refunded costs, management fees, and improved staffing.
"The Property Factor said there had been a complete and utter failure to [communicate]."
FTS/HPC/PF/24/1518
2024-06-07T12:00:00Z
Rejected
The homeowner's application was rejected because they failed to provide necessary information and documentation, including proof of notifying the property factor of their concerns and a copy of the written statement of services.
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.