Written Statement of Services

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Emergency Response
within 6 hours of notification
Urgent Response
within 14 calendar days of notification
Routine Response
within 14 calendar days of notification
Enquiry Response
within 10 working days
Complaint Response
as detailed in Schedule 6
Billing Frequency
quarterly or annually
Notice Period
three months
Delegated Authority
the amount stated in your Title Deeds
Code of Conduct 2021
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Lowther Homes manages approximately 1,202 properties across 5 areas of Scotland.

Area Properties Market share
Glasgow 842 <5%
Lothians 275 <5%
Lanarkshire 75 <5%
Paisley & Renfrewshire 6 <5%
Edinburgh 4 <5%
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Based on 1,202 registered properties. Source: Scottish Property Factor Register ↗.

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This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

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Since 2021
35
Cases
69%
Upheld
(avg: 69%)
133.1
Rate/10k
(avg: 4.7)
11
PFEOs
Enforcement
£6,937
Paid
Compensation
Communication
Top Issue
19 cases
All Complaint Types
Communication (19) Maintenance (15) Other (11) Complaints Handling (8) Consultation (5) Financial (4) Disclosure (3) Insurance (2)

Complaint Pattern Analysis

Of 35 tribunal cases since 2021, 19 involved communication complaints and 15 involved maintenance issues. Of cases involving communication complaints, 74% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £6,937 across these cases.

All complaint themes raised: Communication (19), Maintenance (15), Other (11), Complaints Handling (8), Consultation (5), Financial (4), Disclosure (3), Insurance (2).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

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FTS/HPC/LM/23/2290 2025-08-13
PFEO Pending
The Tribunal found breaches of the Code of Conduct, particularly regarding responding to complaints within the required timescales, and issued a Property Factor Enforcement Order for compensation.
"The Property Factor is required, within 30 days of the making of this Property Factor Enforcement Order, to make payment in the sum of £250.00 to the Homeowner as compensation for the distress, frustration and inconvenience caused as a result of its failure to comply with the Code of Conduct."
Communication Disclosure Complaints Handling
£250 compensation ⚠ PFEO issued
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FTS/HPC/LM/24/1787 2025-03-10
Rejected - Procedural
The tribunal determined it did not have the jurisdiction to consider the application because the dispute did not relate to common property. The application was therefore dismissed.
"The Tribunal determined that they did not have jurisdiction to deal with the complaint."
Other
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FTS/HPC/PF/22/4237 2024-11-02
Factor Complied
The homeowner alleged breaches of the Code of Conduct by the factor. The tribunal, after a hearing and consideration of evidence, determined the factor had not breached the Code and dismissed the application.
"The Factor has not failed to carry out its property factor's duties."
Communication Maintenance Other
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Thinking of switching from Lowther Homes Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Lowther Homes Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2011-07-01
Company No. SC402836
Accounts Up to date
Directors 5
Avg. Tenure 5.0 yrs

FAQ

Has Lowther Homes had any tribunal cases?
Yes, Lowther Homes has had 35 tribunal cases since 2021, with 69% of complaints upheld.
How do I make a complaint about Lowther Homes?
First, raise your complaint directly with Lowther Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Lowther Homes?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.