Ratings & Reviews

3.6★ weighted average calculated from 11 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"No stars whatsoever! Horizon are absolutely atrocious at repairing any issues you may have. I have an ongoing issue with my loft , and cannot keep my house warm. This was first reported around 8 YEARS ago, and I’m still dealing with this."
Carol Milne 2022-12-20
Google 4.0★
"Helped me out with a problem pronto thumbs up"
Dan Gilberry 2022-07-19
Google 5.0★
"Great staff."
Brian Kerr 2022-07-07
Google Reviews
3.6★ (11)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Horizon Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Horizon Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Horizon Housing Association manages approximately 54 properties across 5 areas of Scotland.

Area Properties Market share
Glasgow 26 <5%
Edinburgh 14 <5%
Stirling 6 <5%
Fife 6 <5%
Lanarkshire 2 <5%
Compare factors in Glasgow →
Based on 54 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP1827RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Horizon Housing Association had any tribunal cases?
No, Horizon Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Horizon Housing Association?
First, raise your complaint directly with Horizon Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.