Ratings & Reviews
Recent Reviews
Google
"We have unfortunately been in the same mouldy, windy, freezing run down old flat the block is 130 yrs old and hasn’t had much modernisation. They do the absolute minimum essentials and have very little training with constantly bad outcomes. Our toilet has been leaking for about 10yrs and nobody..."
Google
"Key snapped inside door, leaving me locked out and they said they won’t get it fixed and that I need to speak to my “case worker”??? What case worker??? And what would the case worker even do? Call them and report the same issue? BS"
Google
"Avoid like the plague
Lying and useless housing officers and the managers are just as bad.
As long as they are getting they’re rent they don’t care about your housing conditions or needs,they ignore all correspondence and they think they are above the law.
Poor poor service and poor poor..."
Written Statement of Services
- Emergency Response
- within 6 hours of notification
- Urgent Response
- within 14 calendar days of notification
- Routine Response
- within 14 calendar days of notification
- Enquiry Response
- within 10 working days
- Complaint Response
- as detailed in Schedule 6
- Billing Frequency
- quarterly or annually
- Notice Period
- three months
- Delegated Authority
- the amount stated in your Title Deeds
Code of Conduct 2021
Property Coverage
Wheatley Homes East manages approximately 2,176 properties across 3 areas of Scotland.
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Get free quotes →Tribunal Record
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
9.2
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£2,000
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2)
Financial (2)
Maintenance (2)
Consultation (2)
Complaints Handling (1)
Recent Decisions
FTS/HPC/PF/23/3962
2024-09-26
PFEO Complied
The tribunal found Wheatley Homes East in breach of the Code of Conduct for multiple reasons including lack of transparency. The tribunal made a Property Factor Enforcement Order for repayment of 50% of the management fees and £1000 in compensation.
"The Tribunal has decided that it should make a PFEO in amended terms."
Communication
Financial
Maintenance
Consultation
Complaints Handling
View on HPC →
FTS/HPC/PF/23/3768
2024-09-26
PFEO Complied
The tribunal found that the factor breached the Code of Conduct and failed to carry out their duties to a reasonable standard. The Tribunal issued a Property Factor Enforcement Order, requiring the factor to refund 50% of management fees for a period and pay compensation, which was subsequently complied with.
"The Tribunal order the Respondent to repay to the Applicant 50% of the management fees paid by him for the period 1 January 2021 to 31 December 2023 or cancel the management fees for any part of this period that have not already been paid , and The Tribunal order the Respondent to pay to the Applicant the sum of £1000 for his time, effort, and inconvenience,"
Communication
Financial
Maintenance
Consultation
View on HPC →
Thinking of switching from Wheatley Homes East Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Wheatley Homes East Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
—
Company No.
SP2572RS
Accounts
Up to date
Directors
—
Avg. Tenure
—
FAQ
Has Wheatley Homes East had any tribunal cases?
Yes, Wheatley Homes East has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Wheatley Homes East?
First, raise your complaint directly with Wheatley Homes East using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Wheatley Homes East?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.