Ratings & Reviews

2.8★ weighted average calculated from 38 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Compared to council and housing assosiations in the area you're paying much more for them to invade your privacy on a monthly basis, inspection after inspection and now they want to take photos, you get harrassed by neighbours and its apparently your fault when when you send them video proof of..."
Wiktoria sulik 2026-01-02
Google 5.0★
"Good services guys,and special thanks to Ali the plumber I was helpful and handyman"
Mustapha Bounite 2025-12-09
Google 1.0★
"Having had experience of bullying directly by a staff member of this company, I would not recommend them. The joiner who lives at 12 Morning Field Place makes me feel very threatened, he is abusive and horrible whenever he sees me. I have no idea why this may be. This makes me feel very uneasy..."
Philip 2025-11-16

Written Statement of Services

We don't have Cairn Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Cairn Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

Property Coverage

Cairn Housing Association manages approximately 2,643 properties across 4 areas of Scotland.

Area Properties Market share
Lanarkshire 619 11%
Lothians 28 <5%
Glasgow 10 <5%

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Tribunal Record

No tribunal cases since 2021.

Company Info

Companies House →
Status Active
Incorporated
Company No. SP002335
Accounts Up to date
Directors
Avg. Tenure

FAQ

Has Cairn Housing Association had any tribunal cases?
No, Cairn Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Cairn Housing Association?
First, raise your complaint directly with Cairn Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.