Abbey Forth Property Management Limited

The homeowner complained about lack of a written statement of services, poor communication, lack of transparency in charges, and failure to provide a complaints procedure. The tribunal found the factor failed to comply with the Code of Conduct and factor duties, and proposed a Property Factor Enforcement Order.

The homeowner's application was rejected because they failed to provide the necessary information and documentation as required by the rules and the 2011 Act. The tribunal had requested further information, but the homeowner did not respond.

The homeowner complained about the property factor's failure to comply with their duties. The tribunal found the factor in breach and ordered them to provide documents, information, and pay compensation.

The homeowner complained about the factor's lack of a proper written statement of services, debt recovery procedure, and complaints procedure. The tribunal found the factor had breached the code but, after the hearing, provided the necessary documentation, so no further action was required.