Ratings & Reviews

3.1★ weighted average calculated from 32 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Avoid at all costs. They do not pass vital information to potential buyers and their “marketing” is based images taken on an iphone. Tried to raise dissatisfaction and main points of complaint were ignored with response being a threat of legal action rather than an offer to discuss. Absolutely..."
Trish Campbell 2025-11-29
Google 3.0★
"First year was good, second year not as clear cut, had to follow up regarding rental payments etc. Quite stressful"
Daniel Hinton 2025-11-01
Google 4.0★
"Fiona and Stuart were such a big help when we moved to our rental property, both wonderful people and have been very professional and kind. I would 100% recommend Abbey Forth! The move from my old house to the property we are in now was smooth and fast. Great customer service! Thank you both so much :)"
Micaela Reid 2025-09-12
Google Reviews
3.1★ (32)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Abbey Forth's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Abbey Forth, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Abbey Forth manages approximately 67 properties across 3 areas of Scotland.

Area Properties Market share
Fife 41 <5%
Edinburgh 14 <5%
Glasgow 12 <5%
Compare factors in Fife →
Based on 67 registered properties. Source: Scottish Property Factor Register ↗.

Looking for a better-rated alternative?

This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

View cases →
Since 2021
3
Cases
100%
Upheld
(avg: 69%)
298.5
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£500
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Financial (2) Other (2) Maintenance (2) Complaints Handling (2) Disclosure (1) Consultation (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
PFEO Pending
The tribunal found that the factor had failed to comply with the Code of Conduct and made a PFEO, requiring the factor to provide a summary of charges and pay compensation.
"The First-tier Tribunal hereby makes the following PFEO:"
Communication Financial Other Maintenance Complaints Handling
£500 compensation ⚠ PFEO issued
View on HPC →
FTS/HPC/LM/22/1162 2022-07-14
Rejected - Procedural
The homeowner's application was rejected because they failed to provide required information and documentation as per the rules and the 2011 Act.
"The basis of the decision is that the Applicant has failed to comply with Rule 5 and Rule 43 and Section 17 of the 2011 Act."
View on HPC →
PFEO Breached
The tribunal found the factor in breach of the Code of Conduct and proposed to issue a Property Factor Enforcement Order (PFEO).
"Therefore, the Tribunal proposes to make a PFEO."
Communication Financial Maintenance Disclosure Consultation Complaints Handling Other
⚠ PFEO issued
View on HPC →

Thinking of switching from Abbey Forth Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Abbey Forth Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2008-10-07
Company No. SC349612
Accounts Up to date
Directors 4
Avg. Tenure 12.9 yrs

FAQ

Has Abbey Forth had any tribunal cases?
Yes, Abbey Forth has had 3 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Abbey Forth?
First, raise your complaint directly with Abbey Forth using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Abbey Forth?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.