Ratings & Reviews

3.5★ weighted average calculated from 57 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Appears to be an organisation that you can't ever get in touch with. Have tried calling many times, waiting over 20 minutes a time before hanging up. Have used their contact form and sent emails, all with zero response. Am raising a complaint to the Ombudsman as completely unable to contact them."
Anthony Tatum 2025-12-31
Google 1.0★
"My experience with Caledonia Housing Association has been extremaly disappointing. Neither the housing officer nor the management team have been helpful in important matters. There were multiple situations where I needed support, yet my messages remained unanswered and the issues..."
Pawel Wyderka 2025-11-29
Google 1.0★
"Terrible orginisation for communication purposes.Sometimes you get a reply and on other iccassions they ignore you. I have an ongoing complaint and have finally complained to the ombudsman after months of frustration."
Pat Last (Pk) 2025-11-28
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Caledonia Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Caledonia Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Caledonia Housing Association manages approximately 1,990 properties across 5 areas of Scotland.

Area Properties Market share
Glasgow 1,176 <5%
Perth & Kinross 549 11%
Dundee 136 <5%
Angus 113 <5%
Inverness & Highlands 16 <5%
Compare factors in Glasgow →
Based on 1,990 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
5.0
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£500
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Disclosure (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/3299 2025-07-01
PFEO Complied
The Tribunal found that the factor breached the Code by being less than transparent in its dealings with the homeowner. A PFEO was issued, and the factor was ordered to pay the homeowner £500.
"The tribunal determined that it would be fair to make a property factor enforcement order requiring the Respondent to pay the sum of £500 to the Applicant as compensation."
Communication Disclosure
£500 compensation ⚠ PFEO issued
View on HPC →

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP02343R
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Caledonia Housing Association had any tribunal cases?
Yes, Caledonia Housing Association has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Caledonia Housing Association?
First, raise your complaint directly with Caledonia Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.