Ratings & Reviews

1.8★ weighted average calculated from 57 Google + 139 Trustpilot reviews

Recent Reviews

Google 1.0★
"These people are not landlords, they are slum lords. I’m a wheelchair user that has been put into a house in such a disgusting condition, that I can’t cope physically or mentally with the things they do. Then they try gaslighting the tenants to make their disgraceful inability to function..."
Katie McGregor 2025-11-10
Google 1.0★
"Despicable company. Leaking roofs, mold and damp they refuse to fix for over 5 years running. Staff that threaten to assault you in your own home. Their complaint process and solutions team don't do anything. Avoid at all costs"
Stewart Reid 2024-09-11
Google 3.0★
"The homes are very nice the staff are polite but pet policy is much to be desired because of their policy they think its ok to leave an elderly woman alone with alot of disabilities with only her animals for company and to make her feel useful and because of this policy it keeps her alone and..."
Scoot Workman 2024-05-07
Google Reviews
3.4★ (57)
Trustpilot
1.2★ (139)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Scottish Borders Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Scottish Borders Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Scottish Borders Housing Association manages approximately 5,685 properties across 3 areas of Scotland.

Area Properties Market share
Scottish Borders 4,938 66%
Lothians 723 35%
Lanarkshire 24 6%
Compare factors in Scottish Borders →
Based on 5,685 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP2573RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Scottish Borders Housing Association had any tribunal cases?
No, Scottish Borders Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Scottish Borders Housing Association?
First, raise your complaint directly with Scottish Borders Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.