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9
Total Cases
6
PFEOs Issued
£867
Compensation
FTS/HPC/PF/24/1914
19 Sep 2024
Decision Issued

The homeowner complained about the property factor's handling of a communal power outage over the Christmas holiday. The tribunal found the factor acted reasonably in the circumstances and did not fail to comply with the code of conduct. No compensation was awarded.

"The property factors insisted they could not arrange for an electrician to attend."
FTS/HPC/PF/23/4547
11 Sep 2024
PFEO Complied

The homeowner complained about the property factor's failure to comply with the Property Factor's Duties. The tribunal found the factor had failed to comply and ordered £500 in compensation, which was subsequently paid.

"The property factors failed to comply with Section 2.1 of the Property factors Code of Practice and their Property Factor’s Duties."
FTS/HPC/PF/23/2788
30 May 2024
PFEO Complied

The homeowner complained about the property factor's failure to comply with the Property Factors Code of Conduct. The tribunal found the factor had not complied and ordered compensation, which was subsequently paid.

"The Tribunal made a Property Factor Enforcement Order (“PFEO”) requiring the property factors to pay to the homeowner the sum of £150 by way of compensation."
FTS/HPC/PF/23/3501
13 Mar 2024
PFEO PFEO Issued - Non-Compliant

The homeowner complained about the property factor's failure to respond to his emails and provide necessary information. The tribunal found the factor had failed to comply with several sections of the Code of Conduct but, due to the factor's subsequent actions and compensation, did not issue a Property Factor Enforcement Order.

"The Director and CEO of the property factors stated he was most perturbed by the lack of service the homeowner had received and could not even offer an excuse."
FTS/HPC/PF/22/0636
20 May 2022
Rejected

The homeowner's application was rejected because they failed to provide requested information. The tribunal found the application could not proceed and dismissed it.

HOHP/PF/14/0050
23 Oct 2014
PFEO Complied

The homeowner had previously won a Property Factor Enforcement Order (PFEO) against the factor. The tribunal determined the factor had complied with the PFEO and issued a Certificate of Compliance.

"The factor was required to repay the homeowner the sum of £10.41 and pay £50 for the inconvenience."
HOHP/PF/14/0077
23 Oct 2014
PFEO Complied

The homeowner had a Property Factor Enforcement Order (PFEO) issued against the factor. The tribunal found the factor had complied with the PFEO and issued a Certificate of Compliance.

"The factor was required to repay the homeowner the sum of £7.24 and pay £25 for the inconvenience."
HOHP/PF/14/0188
23 Oct 2014
PFEO Complied

The homeowner had previously won a Property Factor Enforcement Order (PFEO) against the factor. The tribunal determined the factor had complied with the PFEO and issued a Certificate of Compliance.

"The factor was required to repay the homeowner the sum of £10.41 and pay £50 for the inconvenience."
HOHP/PF/13/0299
13 Dec 2013
Decision Issued

The homeowner complained that the factor's statement of services was inadequate. The tribunal agreed, finding the statement lacked key information, but declined to issue an order because the factor had already resigned. The tribunal recommended the factor revise its documentation.

"The Committee determined that, for these reasons, the Respondent has failed to ensure compliance with the Code as required by section 14(5) of the 2011 Act, in that the contents of the pamphlet fall significantly below the standards required by Section 1 of the Code."