Ratings & Reviews

4.5★ weighted average calculated from 13 Google + 11247 Trustpilot reviews

Recent Reviews

Google 1.0★
"Unbelievably incompetent company!!!"
Vlado Velan 2025-02-19
Google 5.0★
"Atendimento de 1mundo"
Búziosturs Max 2022-03-23
Google 5.0★
"Many thanks to Scottish Woodlands for their continued and fantastic support of the Forestry Arena and the 80ft Scottish Pole Climbing Championships at the world famous Royal Highland Show 😎"
Ewan Robertson (Snopeak) 2021-06-18
Trustpilot
4.5★ (11247)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Scottish Woodlands's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Scottish Woodlands, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Scottish Woodlands manages approximately 9,806 properties across 8 areas of Scotland.

Area Properties Market share
Lothians 4,878 16%
Glasgow 2,339 8%
Stirling 1,149 13%
Ayrshire 968 12%
Fife 222 <5%
Compare factors in Lothians →
Based on 9,806 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
1.0
Rate/10k
(avg: 4.7)
0
PFEOs
Enforcement
£250
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/LM/23/1919 2025-08-27
PFEO Breached
The tribunal found the factor in breach of the Code of Conduct, issued a Property Factor Enforcement Order to update the Written Statement of Services, and ordered compensation.
"The Tribunal considers that the Respondent should also credit the Applicant’s account with a payment of £250.00 and will include such an order in a proposed property factor order."
Communication Financial Maintenance
£250 compensation
View on HPC →

Thinking of switching from Scottish Woodlands Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Scottish Woodlands Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1986-11-10
Company No. SC101787
Accounts Up to date
Directors 10
Avg. Tenure 6.3 yrs

FAQ

Has Scottish Woodlands had any tribunal cases?
Yes, Scottish Woodlands has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Scottish Woodlands?
First, raise your complaint directly with Scottish Woodlands using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Scottish Woodlands?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.