Ratings & Reviews

3.7★ weighted average calculated from 152 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Credit to Louise Wilson and Karen Shaw who are always kind and helpful. Unhappy with how I was treated by a member of staff which resulted in unnecessary stress for me. I will make a formal complaint against this person as they should not be talking to people in this manner or taking actions..."
Ivanna Fernandez 2025-12-17
Google 1.0★
"They keep their mutual exchange list (an Excel spreadsheet) online. I contacted them and expressed an interest in two properties. And then.... nothing. They never replied to tell me anything. A year on and they randomly email, asking me if I want to stay on the list? Why did no-one ever reply..."
P 2025-10-10
Google 3.0★
"Our neighbour had to clean the bin area it was a absolute mess with people not using the other bins a she seen rat's round bin area something will have to get done put up signs for the bin area that her in the picture her name is Claire from 2/1 4 Brechin street G37HW That's the third time..."
Madge Donnelly 2025-08-12
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Westscot Living's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Westscot Living, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Westscot Living manages approximately 2,885 properties across 3 areas of Scotland.

Area Properties Market share
Glasgow 2,319 <5%
Ayrshire 304 <5%
Lanarkshire 262 <5%
Compare factors in Glasgow →
Based on 2,885 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Westscot Living Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2020-09-29
Company No. SC675878
Accounts Up to date
Directors 6
Avg. Tenure 2.5 yrs

FAQ

Has Westscot Living had any tribunal cases?
No, Westscot Living has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Westscot Living?
First, raise your complaint directly with Westscot Living using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Westscot Living?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.