Ratings & Reviews

5.0★ weighted average calculated from 1 Google + 0 Trustpilot reviews
Google Reviews
5.0★ (1)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Miller's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Miller, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Miller manages approximately 1,550 properties across 4 areas of Scotland.

Area Properties Market share
Lanarkshire 1,254 <5%
Glasgow 259 <5%
Ayrshire 25 <5%
Paisley & Renfrewshire 12 <5%
Compare factors in Lanarkshire →
Based on 1,550 registered properties. Source: Scottish Property Factor Register ↗.

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This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
12.9
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£250
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Financial (2) Complaints Handling (2) Other (1) Consultation (1) Maintenance (1) Disclosure (1) Insurance (1) Debt Recovery (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/1527 2023-10-05
PFEO Breached
The tribunal found the factor in breach of the Code of Conduct, issued a PFEO for compensation and an apology, and then found the factor failed to comply with the PFEO.
"The Tribunal determined that the property factors have failed to comply with the terms of the Property Factor Enforcement Order made on 19 January 2024 and that Notice of Failure should be served on Scottish Ministers."
Communication Financial Other Consultation Complaints Handling
£250 compensation ⚠ PFEO issued
View on HPC →
FTS/HPC/PF/21/1362 2023-05-25
PFEO Breached
The Tribunal found that Miller Property Management Limited had failed to comply with several sections of the Code of Conduct for Property Factors.
"The Property Factor has failed to comply with its duties under section 14(5) of the Property Factors (Scotland) Act 2011 Act in that it did not comply with Sections 4.1, 4.5, 5.2 and 5.3 of the Code of Conduct for Property Factors."
Communication Financial Maintenance Disclosure Insurance Debt Recovery Complaints Handling
⚠ PFEO issued
View on HPC →

Thinking of switching from Miller Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Miller Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2008-12-18
Company No. SC352726
Accounts Up to date
Directors 1
Avg. Tenure 17.1 yrs

FAQ

Has Miller had any tribunal cases?
Yes, Miller has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Miller?
First, raise your complaint directly with Miller using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Miller?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.