Ratings & Reviews

4.9★ weighted average calculated from 23 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"We recently had an emergency with the carpark gates not opening needless to say myself and my neighbours in panic mode unable to get our cars out and go to work.our Factors Sentry property had one of their guys out from as early as 8.30am the young man in question gave his name as Sheraz very..."
Nadeem Iqbal 2025-07-04
Google 5.0★
"I highly recommend Sentry as a new and better type of factor. The owners at Park Gate had experienced a succession of problems of poor attention and unresponsiveness on the part of two previous factors. As we sought a replacement we were often despondent about finding an adequate one. Sentry was..."
Amit Pandya 2025-04-04
Google 5.0★
"We took on Sentry to replace our old factor and couldn't be happier. Excellent engagement and open communication. Actively seeks positive change if needed, and seeks to cut costs that are reflected back to all of us. Highly recommended!"
Barry Farmer 2025-04-02
Google Reviews
4.9★ (23)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Sentry Management's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Sentry Management, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Sentry Management manages approximately 637 properties across 4 areas of Scotland.

Area Properties Market share
Fife 298 <5%
Glasgow 230 <5%
Edinburgh 68 <5%
Stirling 41 <5%
Compare factors in Fife →
Based on 637 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Sentry Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2021-03-30
Company No. SC693928
Accounts Up to date
Directors 2
Avg. Tenure 4.3 yrs

FAQ

Has Sentry Management had any tribunal cases?
No, Sentry Management has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Sentry Management?
First, raise your complaint directly with Sentry Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Sentry Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.