Ratings & Reviews

4.5★ weighted average calculated from 158 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Update my deposit was returned after a number of emails & several weeks of anxiety. This is my experience they need to be investigated they pull the wool over small sole trading businesses to impress their very rich clients. Please be cautious when taking on any commercial property as they..."
Susanne Brown 2025-12-18
Google 5.0★
"Fantastic customer service from Paul Delaney who went over and above for us today - helping us to make it all happen for our client at last minute! Highly recommended"
Christine Arlow 2025-11-19
Google 1.0★
"We had Steven visit to give a survey of a property we were about to list for sale. We had already had two agents give us a listing valuation of 220k, we showed Steven one of them. The survey appeared to go well, Steven said it would be online in 24 to 48 hours. Three days later, after I'd..."
John Atkin 2025-09-23
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have J&E Shepherd's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by J&E Shepherd, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

J&E Shepherd manages approximately 13 properties across 3 areas of Scotland.

Area Properties Market share
Perth & Kinross 9 7%
Inverness & Highlands 2 <5%
Ayrshire 2 <5%
Compare factors in Perth & Kinross →
Based on 13 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with J&E Shepherd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Dissolved
Incorporated 2004-02-19
Company No. SC263655
Accounts Up to date
Directors 2
Avg. Tenure 21.6 yrs

FAQ

Has J&E Shepherd had any tribunal cases?
No, J&E Shepherd has had no tribunal cases since 2021 according to our records.
How do I make a complaint about J&E Shepherd?
First, raise your complaint directly with J&E Shepherd using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from J&E Shepherd?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.