Ratings & Reviews

4.0★ weighted average calculated from 7 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"My partner and I own a property in the same block as the person who has previously slated Abacus, as as our late queen said, recollections may vary, we have nothing but praise for Abacus, having had ten years of the previous useless Factor, Abacus have been a breath of fresh air, proactive,..."
melanie wood 2025-06-19
Google 1.0★
"I have never known such a horrible person as the person who works in this unprofessional organisation.. I’ve had to sell my home because of money owed, because of my financial circumstances, and four days before I move she’s demanded even more money for a job, I didn’t even vote for, and won’t..."
Carolyn Lawes 2025-06-03
Google 2.0★
"We used for residential cleaning services. People are really kind and lovely, but regularly want to reschedule, invoiced for more money and time than what was agreed, cleans were not of a good standard and unfortunately when kindly ending our agreement we did not get a response which was a shame."
Abbie Simpson 2024-11-20
Google Reviews
4.0★ (7)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Abacus Property Factors's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Abacus Property Factors, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Abacus Property Factors manages approximately 98 properties across 2 areas of Scotland.

Lothians 74 properties
Scottish Borders 24 properties
Compare factors in Lothians →
Based on 98 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Abacus Property Factors Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2014-08-01
Company No. SC483436
Accounts Up to date
Directors 1
Avg. Tenure 11.4 yrs

FAQ

Has Abacus Property Factors had any tribunal cases?
No, Abacus Property Factors has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Abacus Property Factors?
First, raise your complaint directly with Abacus Property Factors using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Abacus Property Factors?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.