Homesbook Factoring Limited

The homeowner complained, and the tribunal initially issued a Property Factor Enforcement Order. The factor complied with the order, and the tribunal confirmed the matter was resolved.

The homeowner claimed the property factor was not validly appointed and failed to communicate properly. The tribunal found the homeowner was aware of the factor and did not uphold any of her complaints.

The homeowner complained about the lack of clarity in the written statement of services. The tribunal found the property factor had failed to carry out their duties and ordered them to amend the written statement and pay the homeowner £750.

The homeowner's application was rejected because they failed to provide the necessary information and documentation as requested by the tribunal, despite multiple requests and reminders.

The homeowner had a Property Factor Enforcement Order issued against the factor. The tribunal reviewed the factor's compliance with the order and determined that the factor had complied.