Ratings & Reviews

4.0★ weighted average calculated from 26 Google + 0 Trustpilot reviews

Recent Reviews

Google 4.0★
"Made a few applications over one year with no allocation. Eildon Housing Association were the first to be helpful. Also all really courteous sounding with tolerance. I explained the housing application issues over time with refinement of understanding further to a diagnosis the lead me to..."
David 2024-04-08
Google 1.0★
"They discriminate against disabled people as I struggle with stairs and they won’t allow a stair lift to be fitted. Also won’t allow me a 2 bed room which I need for my autistic adult daughter who I care for as she comes home several nights a week. I currently live in a private let and can not..."
Angela Turnbull 2024-02-06
Google 1.0★
"Feudal , lying staff, housing stock reflects decades of failed social engineering. Make a complete mockery of puerile,pathetic rights and entitlement. Scotland sneering at it's own fatuous ignoring of climate crisis for decades"
Annette Lee 2023-02-23

Written Statement of Services

We don't have Eildon Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Eildon Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

Property Coverage

Eildon Housing Association manages approximately 43 properties across 2 areas of Scotland.

Scottish Borders 25 properties
Lothians 18 properties

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Tribunal Record

No tribunal cases since 2021.

Company Info

Companies House →
Status Active
Incorporated
Company No. SP1757RS
Accounts Up to date
Directors
Avg. Tenure

FAQ

Has Eildon Housing Association had any tribunal cases?
No, Eildon Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Eildon Housing Association?
First, raise your complaint directly with Eildon Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.