Tribunal Cases
All 11 Housing & Property Chamber decisions involving Walker Sandford Property Management Limited
The homeowner complained about the property factor's failures to comply with their duties. The tribunal found the factor in breach and ordered them to pay £200 in compensation.
The homeowner complained that the factor should have acted sooner to recover unpaid charges. The tribunal found the homeowner was responsible for providing contact details and the factor's actions were reasonable. The tribunal dismissed the complaint.
The homeowner complained about excessive debt recovery charges. The tribunal found the charges were not unreasonable or excessive and dismissed the application, but the factor agreed to stop charging monthly administration fees.
The homeowner's complaint resulted in a Property Factor Enforcement Order. The tribunal found the factor had complied with the order and issued a certificate of compliance.
The homeowner complained about the factor's handling of common repairs and lack of communication. The tribunal found the factor had initially failed to fully comply with a previous order but ultimately issued a certificate of compliance.
The homeowner complained that the property factor failed to provide a breakdown of sums due. The tribunal found the application was premature because the homeowner was no longer the owner at the time of the application and the three-month period for financial information had not expired. The tribunal dismissed the complaint.
The homeowner complained about the property factor's breaches of the Code of Conduct. The tribunal found the factor had failed to comply with the Code and issued a Property Factor Enforcement Order, including compensation.
The homeowner complained about the property factor's failure to comply with the Code of Conduct. The tribunal found the factor had breached its duties and issued a Property Factor Enforcement Order, requiring an apology, payment of £9.15, removal of charges, and other actions.
The homeowner complained about the factor's failures and the stress it caused. The tribunal found the factor in breach of its duties and issued a Property Factor Enforcement Order, including an apology and compensation.
The homeowner complained about the factor's actions regarding common insurance and cleaning services. The tribunal found the factor had not effectively resigned and had a continuing duty, issuing a small compensation order for the homeowner.
The homeowner requested a review of a previous decision. The tribunal found that the property factor had ceased managing the property before the relevant legislation came into effect and therefore rejected the homeowner's application.