Written Statement of Services

We don't have Walker Sandford's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Walker Sandford, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Walker Sandford manages approximately 2,098 properties across 3 areas of Scotland.

Area Properties Market share
Glasgow 1,930 <5%
Paisley & Renfrewshire 147 <5%
Lanarkshire 21 <5%
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Based on 2,098 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
5
Cases
50%
Upheld
(avg: 69%)
9.5
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£150
Paid
Compensation
Communication
Top Issue
3 cases
All Complaint Types
Communication (3) Financial (3) Maintenance (2) Complaints Handling (2) Debt Recovery (1)

Complaint Pattern Analysis

Of 5 tribunal cases since 2021, 3 involved communication complaints and 3 involved financial issues. Of cases involving communication complaints, 67% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £150 across these cases.

All complaint themes raised: Communication (3), Financial (3), Maintenance (2), Complaints Handling (2), Debt Recovery (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
PFEO Complied
The tribunal found the property factor in breach of the 2012 Code by failing to carry out annual inspections. The tribunal proposed making a Property Factor Enforcement Order.
"The First-tier Tribunal proposed to make a Property Factor Enforcement Order."
Communication Financial Maintenance Complaints Handling
⚠ PFEO issued
View on HPC →
FTS/HPC/PF/22/1049 2023-01-13
PFEO Proposed
The Tribunal found the property factor in breach of the Code of Conduct and proposed a PFEO that includes a written apology and compensation of £150.
"The Tribunal proposes to make a Property Factor enforcement order ("PFEO")."
Communication Maintenance Complaints Handling
£150 compensation
View on HPC →
FTS/HPC/PF/21/2988 2022-03-17
Factor Complied
The homeowner alleged the Property Factor failed to take adequate action to recover unpaid factoring invoices. The Tribunal found in favor of the Property Factor, dismissing the application.
"The Property Factor has not failed to comply with its duties under section 14(5) of the Property Factors (Scotland) Act 2011 Act in that it did not fail to comply with Section 4 of the Code of Conduct for Property Factors."
Communication Financial
View on HPC →

Thinking of switching from Walker Sandford Property Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Walker Sandford Property Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1995-01-20
Company No. SC155468
Accounts Up to date
Directors 1
Avg. Tenure 1.9 yrs

FAQ

Has Walker Sandford had any tribunal cases?
Yes, Walker Sandford has had 5 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about Walker Sandford?
First, raise your complaint directly with Walker Sandford using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Walker Sandford?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.