Ratings & Reviews

3.6★ weighted average calculated from 15 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Shocking all round service ,incompetence is rife ,complaints process is a farce. Do not expect an upheld outcome to your complaint regardless of the seriousness. Maladministration is common practice here ."
Pam Brown 2024-06-06
Google 1.0★
"Our experience with manor housing has been disappointing. After reporting a leaking chimney last October their initial response has been inadequate and they now chose to ignore the issue since our last complaint dated from early march 2023. They initially sent two ineffective contractors to..."
C B 2024-04-09
Google 5.0★
"Wish I could give them more than 5 stars. Especially thanks and appreciation goes to my housing officer Lesanne who has been very understanding and extremely helpful during the trying period I had been going through. Was always on hand and connecting me to the right channels to sort out my..."
Inza D 2021-02-04

Written Statement of Services

We don't have Manor Estates Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Manor Estates Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

Property Coverage

Manor Estates Housing Association manages approximately 1,505 properties across 2 areas of Scotland.

Lothians 785 properties · 14% market share
Edinburgh 720 properties

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Tribunal Record

No tribunal cases since 2021.

Company Info

Companies House →
Status Active
Incorporated
Company No. SP2484RS
Accounts Up to date
Directors
Avg. Tenure

FAQ

Has Manor Estates Housing Association had any tribunal cases?
No, Manor Estates Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Manor Estates Housing Association?
First, raise your complaint directly with Manor Estates Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.