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Sanctuary Scotland Housing Association Ltd

PF000124 4,314 properties RED Risk
High Tribunal Activity
This factor has 4 tribunal cases with 1 enforcement orders issued and £800 in compensation awarded to homeowners since 2024.

Ratings & Reviews

Google
2.4
185 reviews • 5 offices
Read reviews →
Google Reviews by Office
Sanctuary Scotland - Glasgow (7 Freeland Dr, Glasgow G53 6PG, UK) 2.4/5 (59)
Sanctuary Scotland Housing Association - Aberdeen (2 Donside Village Square,...) 2.3/5 (52)
Sanctuary Scotland - Cumbernauld (Block 3 Office 77, 78...) 2.4/5 (47)
Sanctuary Scotland - Dundee (185 Turnberry Ave, Dundee...) 3.2/5 (19)
Sanctuary Scotland (26 Glenmore Ave, Glasgow...) 1.8/5 (8)

Tribunal Record

RED
4
Total Cases
1
PFEOs Issued
£800
Compensation
0
Last 3 Years
2
Comp. Cases
4.3
Avg Severity
9.3
Per 10k Props
2 yrs
Case History
Cases by Year
2016: 1
2017: 1
2018: 2 (1 PFEO)
'16 '18
Complaint Categories
Communication 1 Repairs 3 Financial 1 Complaints Handling 2 PF Duties 2

Recent Tribunal Decisions

FTS/HPC/PF/18/2450
2018-12-21T12:00:00Z
Failure to Comply

The homeowner complained about the property factor's failure to comply with their duties. The tribunal found the factor in breach and ordered them to pay £200 in compensation.

"The property factor has breached duties in terms of Section 17(1)(b) of the 2011 Act in that it has failed to comply with the Property Factor’s duties."
["Communication" "Other"]
£200 View decision →
FTS/HPC/PF/18/0233
2018-05-21T12:00:00Z
Decision Issued

The homeowner complained about communication regarding roof replacement. The tribunal found the property factors had complied with their duties but could have kept the homeowner better informed. No order was made.

"The tribunal felt that the property factors could have kept the homeowner better informed."
["Communication"]
View decision →
HOHP/PF/16/0047
2017-03-20T12:00:00Z
Decision Issued

The homeowner was due £600 compensation, which the factor claimed to have paid. The tribunal accepted the factor's claim, despite no confirmation from the homeowner, and decided not to issue a Property Factor Enforcement Order.

["Financial"]
£600 View decision →
HOHP/PF/16/0094
2016-09-28T12:00:00Z
Decision Issued

The homeowner complained about the factor's delays in responding to a complaint. The tribunal found the factor had breached the Code of Conduct by not responding in a timely manner, but the factor had apologized and updated its procedures. The tribunal did not issue any orders.

"The Respondent had breached this part of the Code and had confirmed this to the Applicant in the Respondent's letter to the Applicant dated 19 May 2016 and numbered Item 14 of the Respondent's productions."
["Communication" "Other"]
View decision →

Company Information

Registered Name
SANCTUARY SCOTLAND HOUSING ASSOCIATION LIMITED
Company Number
SP2508RS
Status
Active
Registered Office
, , ,
Charges
None registered
Insolvency History
None

Coverage Area

4,314
Properties
40
Postcodes
5
Cities/Towns
Aberdeen Bearsden Clarkston Cumbernauld Dundee Glasgow Inverurie Kirkintilloch Montrose Paisley Peterhead Renfrew Rutherglen Westhill
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About this profile

Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.

Reviews: Trustpilot and Google review data aggregated from public sources via APIs.

Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.

Data last updated: January 2026.