Ratings & Reviews

2.3★ weighted average calculated from 166 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"This is the 8th day I’ve had no heating or hot water just keep saying they are waiting for a part must be coming from the moon my house is freezing"
Thomas Cairney 2025-11-10
Google 1.0★
"Disgraceful housing association. Moved into a flat 2 month ago and I have had many repairs that required carried out from gas uncapped to flooding. Trying to get a repair is difficult and they expect you to take time off work to suit them. They only provide full day time slots and do not work..."
Scott 2025-11-04
Google 1.0★
"Worst housing association I've ever been with and most expensive. Been in my flat 2 half years nothing getting done about damp and mould. Finally after 2 years got my intercoms fixed only problem is the back door didn't get fixed at the same time even though they knew nobody had keys for it so..."
Jenny Strachan 2025-10-06
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Sanctuary Scotland Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Sanctuary Scotland Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Sanctuary Scotland Housing Association manages approximately 3,770 properties across 4 areas of Scotland.

Area Properties Market share
Glasgow 3,507 5%
Paisley & Renfrewshire 106 <5%
Aberdeen & Aberdeenshire 85 <5%
Dundee 72 <5%
Compare factors in Glasgow →
Based on 3,770 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP2508RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Sanctuary Scotland Housing Association had any tribunal cases?
No, Sanctuary Scotland Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Sanctuary Scotland Housing Association?
First, raise your complaint directly with Sanctuary Scotland Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.