Ratings & Reviews

1.7★ weighted average calculated from 30 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"As one of your responders said check who your potential factors are and avoid the property - no matter how inviting it looks inside, if these guys are mentioned. I suffered many years of stress over their "one piece at a time" outlook with major repairs. If I could a negative amount of stars it..."
Lilias Gordon 2023-11-21
Google 1.0★
"APPALLING DOESN'T EVEN COME CLOSE TO DESCRIBING THIS AWFUL COMPANY. They will do absolutely nothing to help or look after your property and charge you as much as possible for the pleasure. They have no idea what customer service is. They simply do not care and will take your money. During the..."
Rona 2022-08-15
Google 5.0★
"FABULOUS PROPERTY MANAGEMENT COMPANY - I have dealt with Sharon Cosgrove for some time now and she has always paid detailed attention to my requests. The work is always carried out promptly and using trusted tradesman. Highly recommended."
Aileen Wilson 2022-06-07
Google Reviews
1.7★ (30)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

View PDF →
Emergency Response
Attendance would occur as soon as possible.
Urgent Response
carried out within two working days
Routine Response
carried out within the target period of fourteen days, or other such timescale as may be agreed.
Enquiry Response
We endeavour to return all telephone calls within one working day.
Complaint Response
We endeavour to reply to emails within working seven days. We endeavour to reply to letters within seven working days.
Billing Frequency
quarterly
Notice Period
three months written notice from Owners forming a Quorum, or other such notice as may be specified within the Title Deeds or prevailing legislation, or subject to alternative mutual agreement
Delegated Authority
£600 plus VAT
Online Portal Code of Conduct Property Factors (Scotland) Act 2011 RICS, FCA
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

Macfie & Co manages approximately 4,362 properties across 4 areas of Scotland.

Area Properties Market share
Glasgow 4,048 <5%
Paisley & Renfrewshire 293 <5%
Lanarkshire 16 <5%
Stirling 5 <5%
Compare factors in Glasgow →
Based on 4,362 registered properties. Source: Scottish Property Factor Register ↗.

Considering this factor?

Get quotes from this and other top-rated factors in your area to compare fees and services.

Get free quotes →

Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
2.3
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£0
Paid
Compensation
Financial
Top Issue
1 case
All Complaint Types
Financial (1) Disclosure (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
PFEO Complied
The Tribunal found the factor failed to provide transparent accounting and had no authority to operate a fabric fund on the homeowner's behalf. It made a PFEO ordering the factor to account for the homeowner's fabric fund contributions and pay any surplus.
"The Tribunal has decided that the Property Factor requires to account to the Homeowner for his contributions towards the fabric fund and pay him any surplus due to him in respect of his contributions to the fabric fund."
Financial Disclosure
⚠ PFEO issued
View on HPC →
FTS/HPC/PF/21/2337 2022-01-10
Rejected - Procedural
The Tribunal rejected the application because the applicant failed to provide evidence of authority to act on behalf of the homeowner, thus not meeting the requirements for lodging an application.
"the application should be rejected in terms of Rule 8(1) (c) which states that an application must be rejected if the Tribunal has “good reason to believe that it would not be appropriate to accept the application.”"
View on HPC →

Thinking of switching from Macfie & Co Management Services Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Macfie & Co Management Services Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1983-09-28
Company No. SC084796
Accounts Up to date
Directors 3
Avg. Tenure 11.8 yrs

FAQ

Has Macfie & Co had any tribunal cases?
Yes, Macfie & Co has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Macfie & Co?
First, raise your complaint directly with Macfie & Co using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Macfie & Co?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.