Ratings & Reviews

4.3★ weighted average calculated from 391 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"As a professional estate agent who specialises in selling tenanted property, I regularly deal with letting agents. I have to say, in the time that I been dealing with Pavillion Properties I have been extremely impressed with every aspect of how they manage their landlords' properties and their..."
Moni Tagore 2025-12-04
Google 5.0★
"This is for Callum He's proved to be a very good project manager. He managed major upgrades to our tenement building, all of which have improved the living conditions for the tennants, the improvement of the building structure and the desirability of the flats from a point of view if selling and..."
L N 2025-12-03
Google 1.0★
"I noticed that a property was marked as "Just Added" on Zoopla. The first issue arose when I called Pavillion at 10:26 am to ask about a viewing. The woman on the phone didn’t even allow me to finish my sentence or mention the address before interrupting me and saying, "book the viewing online."..."
Kyall Lackie 2025-10-22
Google Reviews
4.3★ (391)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Pavillion Properties's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Pavillion Properties, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Pavillion Properties manages approximately 37 properties across 1 area of Scotland.

Dundee 37 properties
Compare factors in Dundee →
Based on 37 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Pavillion Properties Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2023-06-12
Company No. SC772385
Accounts Up to date
Directors 1
Avg. Tenure 2.6 yrs

FAQ

Has Pavillion Properties had any tribunal cases?
No, Pavillion Properties has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Pavillion Properties?
First, raise your complaint directly with Pavillion Properties using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Pavillion Properties?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.