Miller Property Management Ltd has faced 2 tribunal cases since 2021, with 2 upheld or partially upheld (100%). Most recent: 2023-10-05.
Cases Over Time
Outcomes
Complaint Types
Based on 2 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
2 of 2 cases (100%)
Notable Cases
The tribunal found the factor in breach of the Code of Conduct, issued a PFEO for compensation and an apology, and then found the factor failed to comply with the PFEO.
"The Tribunal determined that the property factors have failed to comply with the terms of the Property Factor Enforcement Order made on 19 January 2024 and that Notice of Failure should be served on Scottish Ministers."
The Tribunal found that Miller Property Management Limited had failed to comply with several sections of the Code of Conduct for Property Factors.
"The Property Factor has failed to comply with its duties under section 14(5) of the Property Factors (Scotland) Act 2011 Act in that it did not comply with Sections 4.1, 4.5, 5.2 and 5.3 of the Code of Conduct for Property Factors."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2023-10-05 | FTS/HPC/PF/23/1527 |
PFEO Breached | PFEO | £250 | Details |
| 2023-05-25 | FTS/HPC/PF/21/1362 |
PFEO Breached | PFEO | — | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/1527
2023-10-05
The tribunal found the factor in breach of the Code of Conduct, issued a PFEO for compensation and an apology, and then found the factor failed to comply with the PFEO.
"The Tribunal determined that the property factors have failed to comply with the terms of the Property Factor Enforcement Order made on 19 January 2024 and that Notice of Failure should be served on Scottish Ministers."
FTS/HPC/PF/21/1362
2023-05-25
The Tribunal found that Miller Property Management Limited had failed to comply with several sections of the Code of Conduct for Property Factors.
"The Property Factor has failed to comply with its duties under section 14(5) of the Property Factors (Scotland) Act 2011 Act in that it did not comply with Sections 4.1, 4.5, 5.2 and 5.3 of the Code of Conduct for Property Factors."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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