Ratings & Reviews

4.9★ weighted average calculated from 107 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Gardiner Waters were a great letting agent, which can be hard to find. They dealt with the few problems we had with the flat very quickly and very professionally. The contractors that they use were always professional and very helpful. I would highly recommend Gardiner Waters!"
Patrick McCleave 2025-09-12
Google 5.0★
"Tony's been my landlord for around a year and he's been extremely helpful and kind. A genuine guy who makes sure that his tenants are taken care of and have the best experience possible. Would strongly recommend Gardiner Waters to everyone I know - they are in a league of their own!"
Jack Mason 2025-08-28
Google 5.0★
"I have been dealing with Tony for over two years now and he has been exceptional to work with. He has the tenants best interests at the forefront of his mind and has consistently helped me to move around Glasgow. Would recommend using Gardiner Waters to anyone."
Robbie McInnes 2025-08-25
Google Reviews
4.9★ (107)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Gardiner Waters's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Gardiner Waters, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Gardiner Waters manages approximately 43 properties across 2 areas of Scotland.

Glasgow 25 properties
Lanarkshire 18 properties
Compare factors in Glasgow →
Based on 43 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Gardiner Waters Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2016-03-23
Company No. SC530451
Accounts Up to date
Directors 2
Avg. Tenure 9.8 yrs

FAQ

Has Gardiner Waters had any tribunal cases?
No, Gardiner Waters has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Gardiner Waters?
First, raise your complaint directly with Gardiner Waters using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Gardiner Waters?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.