Ratings & Reviews

3.1★ weighted average calculated from 9 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Ritchie Leasing are a terrible company to have to deal with. Their priority appears solely to be for the Landlord and not the tenant. Essential repairs and maintenance can take months to be handled. The staff are abrupt. rude and unhelpful. An emergency contact number was provided. However,..."
Abdn fc1903 2024-10-31
Google 1.0★
"Poor quality of service and very unprofessional. Invoicing and landlord payment poorly managed. Keys were not securely managed by agent. Property maintenance was poor despite fully managed service. Still no Check-Out report 8-weeks after tenancy ceased, therefore no deposit return to tenant...."
Shona Osborne 2024-08-23
Google 5.0★
"Ritchie leasing was an absolute pleasure to deal with. I feel as though, Hannah went "above and beyond" her call of duty to help us try to secure a rental home. Moving overseas from Canada to Scotland is a stressful, overwhelming ordeal and I felt as though Hannah was GENUINELY trying to help..."
Alex Poechman 2024-06-25
Google Reviews
3.1★ (9)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Ritchie Leasing's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Ritchie Leasing, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Ritchie Leasing manages approximately 9 properties across 1 area of Scotland.

Aberdeen & Aberdeenshire 9 properties
Compare factors in Aberdeen & Aberdeenshire →
Based on 9 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Ritchie Leasing Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2019-03-12
Company No. SC624107
Accounts Up to date
Directors 2
Avg. Tenure 6.8 yrs

FAQ

Has Ritchie Leasing had any tribunal cases?
No, Ritchie Leasing has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Ritchie Leasing?
First, raise your complaint directly with Ritchie Leasing using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Ritchie Leasing?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.