Indigo Square Property Ltd has faced 2 tribunal cases since 2021, with 2 upheld or partially upheld (100%). Most recent: 2024-11-20.
Cases Over Time
Outcomes
Complaint Types
Based on 2 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
2 of 2 cases (100%)
Notable Cases
The tribunal found that the property factor had breached the Code of Conduct. The tribunal proposed to issue a Property Factor Enforcement Order requiring the factor to pay the homeowner £1500.
"The tribunal proposes to make the following Property Factor Enforcement Order (“PFEO”): The Tribunal requires the Respondent to pay the sum of ONE THOUSAND FIVE HUNDRED POUNDS (£1500) to the Homeowner within thirty days of the service on it of the final PFEO in terms of Section 19 (3) of the 2011 Act."
The tribunal found the factor had failed to carry out their duties and proposed to make a PFEO. The PFEO was made requiring the factor to contact the insurance provider, and the factor complied with the order.
"The Tribunal proposes to make a Property Factor Enforcement Order ("PFEO")."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2024-11-20 | FTS/HPC/PF/23/3112 |
PFEO Complied | PFEO | £1,500 | Details |
| 2023-03-01 | FTS/HPC/PF/22/1501 | FTS/HPC/PF/22/1883 |
PFEO Complied | PFEO | — | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/3112
2024-11-20
The tribunal found that the property factor had breached the Code of Conduct. The tribunal proposed to issue a Property Factor Enforcement Order requiring the factor to pay the homeowner £1500.
"The tribunal proposes to make the following Property Factor Enforcement Order (“PFEO”): The Tribunal requires the Respondent to pay the sum of ONE THOUSAND FIVE HUNDRED POUNDS (£1500) to the Homeowner within thirty days of the service on it of the final PFEO in terms of Section 19 (3) of the 2011 Act."
FTS/HPC/PF/22/1501 | FTS/HPC/PF/22/1883
2023-03-01
The tribunal found the factor had failed to carry out their duties and proposed to make a PFEO. The PFEO was made requiring the factor to contact the insurance provider, and the factor complied with the order.
"The Tribunal proposes to make a Property Factor Enforcement Order ("PFEO")."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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