Ratings & Reviews

3.9★ weighted average calculated from 40 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"The worst factor in Glasgow award goes to: indigo square! Val can’t respond to an email without it being personal - also can’t do the job that get the management fee for!"
Tony Curtis 2025-09-01
Google 5.0★
"Having had a number of factors over the years we moved to Indigo Square a couple of years ago, they have been very proactive and actually seem to care about the property. Very good at communication. I would happily recommend them."
Alasdair Primrose 2024-11-25
Google 5.0★
"Indigo Square took over the factor responsibilities, from a well established factor, a few years ago at our flat complex at G3 6NS. After the seamless process of taking over the factoring services Indigo Square implemented and continue to provide improved customer service and response times and..."
Alistair Munn 2024-11-11
Google Reviews
3.9★ (40)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Indigo Square Property's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Indigo Square Property, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Indigo Square Property manages approximately 1,343 properties across 3 areas of Scotland.

Area Properties Market share
Glasgow 1,096 <5%
Paisley & Renfrewshire 174 <5%
Ayrshire 41 <5%
Compare factors in Glasgow →
Based on 1,343 registered properties. Source: Scottish Property Factor Register ↗.

Considering this factor?

Get quotes from this and other top-rated factors in your area to compare fees and services.

Get free quotes →

Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
14.9
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£1,500
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1) Consultation (1) Complaints Handling (1) Other (1) Insurance (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/3112 2024-11-20
PFEO Complied
The tribunal found that the property factor had breached the Code of Conduct. The tribunal proposed to issue a Property Factor Enforcement Order requiring the factor to pay the homeowner £1500.
"The tribunal proposes to make the following Property Factor Enforcement Order (“PFEO”): The Tribunal requires the Respondent to pay the sum of ONE THOUSAND FIVE HUNDRED POUNDS (£1500) to the Homeowner within thirty days of the service on it of the final PFEO in terms of Section 19 (3) of the 2011 Act."
Communication Financial Maintenance Consultation Complaints Handling
£1,500 compensation ⚠ PFEO issued
View on HPC →
PFEO Complied
The tribunal found the factor had failed to carry out their duties and proposed to make a PFEO. The PFEO was made requiring the factor to contact the insurance provider, and the factor complied with the order.
"The Tribunal proposes to make a Property Factor Enforcement Order ("PFEO")."
Other Insurance
⚠ PFEO issued
View on HPC →

Thinking of switching from Indigo Square Property Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Indigo Square Property Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2016-05-17
Company No. SC535586
Accounts Up to date
Directors 2
Avg. Tenure 9.3 yrs

FAQ

Has Indigo Square Property had any tribunal cases?
Yes, Indigo Square Property has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Indigo Square Property?
First, raise your complaint directly with Indigo Square Property using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Indigo Square Property?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.