Ratings & Reviews

4.6★ weighted average calculated from 14 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Lovely place"
Stuart Thomson 2024-09-10
Google 5.0★
"Fantastic place. The best retirement village in the North East. Friendly staff. Great atmosphere and immaculate accommodation. Highly recommended"
LF 2024-07-07
Google 2.0★
"Always closed to the public rather than the 10 residents on different days, cant really make up their mind either a Monday or Tuesday. Much better place down the road. Cant see the sense in there business model. Wont be back!"
Andy Croft 2023-12-19
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Brio Retirement Living (Holdings)'s Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Brio Retirement Living (Holdings), you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Brio Retirement Living (Holdings) manages approximately 94 properties across 1 area of Scotland.

Aberdeen & Aberdeenshire 94 properties · 6% market share
Compare factors in Aberdeen & Aberdeenshire →
Based on 94 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Brio Retirement Living (Holdings) Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2017-02-13
Company No. SC557400
Accounts Up to date
Directors 2
Avg. Tenure 3.4 yrs

FAQ

Has Brio Retirement Living (Holdings) had any tribunal cases?
No, Brio Retirement Living (Holdings) has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Brio Retirement Living (Holdings)?
First, raise your complaint directly with Brio Retirement Living (Holdings) using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Brio Retirement Living (Holdings)?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.