Ratings & Reviews

4.7★ weighted average calculated from 6 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Very friendly and helpful staff who respond to any issues quickly. 100% recommend"
Amy Cruickshank 2021-06-17
Google 5.0★
"Lovely service and very friendly staff xx"
Weronika Żywicka 2021-06-02
Google Reviews
4.7★ (6)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have LAR Operations C.I.C.'s Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by LAR Operations C.I.C., you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

LAR Operations C.I.C. manages approximately 168 properties across 1 area of Scotland.

Edinburgh 168 properties
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Based on 168 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Consultation
Top Issue
1 case
All Complaint Types
Consultation (1) Maintenance (1) Complaints Handling (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/21/1062 2021-07-29
Factor Complied
The homeowner alleged breaches of the Property Factor Code of Conduct, but the Tribunal found the Factor had not failed to comply with the Code and dismissed the application.
"The Tribunal determined that the Factor had not failed to comply with Section 14 of the Act in respect of compliance with Sections 2.4, 6.1 and 7.2 of the Property Factor Code of Conduct (“the Code”)."
Consultation Maintenance Complaints Handling Other
View on HPC →

Thinking of switching from LAR Operations C.I.C.? Read our step-by-step guide to changing property factors in Scotland.

Had problems with LAR Operations C.I.C.? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2018-03-16
Company No. SC591592
Accounts Up to date
Directors 4
Avg. Tenure 4.1 yrs

FAQ

Has LAR Operations C.I.C. had any tribunal cases?
Yes, LAR Operations C.I.C. has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about LAR Operations C.I.C.?
First, raise your complaint directly with LAR Operations C.I.C. using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from LAR Operations C.I.C.?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.