Ratings & Reviews

4.0★ weighted average calculated from 21 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Edwin Thompson and Amy Walsh were very efficient and quick in putting my old flat on the market and finding exactly what I was looking for."
Marion Home 2025-01-17
Google 5.0★
"Fantastic experience working with Amy Welsh and the Team at Edwin Thompson. Amy in particular was professional, knowledgeable and super efficient. The Team exceeded our expectations in regard to communications - also achieving a good sale price and excellent outcome for us as a Vendor. Much..."
Johanna Wood 2024-04-30
Google 5.0★
"Edwin Thomson were good value for money and they were helpful and professional throughout. Easy to talk to and willing to discuss sales strategy."
John Guldberg 2024-04-30
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Edwin Thompson's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Edwin Thompson, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Edwin Thompson manages approximately 240 properties across 1 area of Scotland.

Scottish Borders 240 properties · 5% market share · 5th largest factor
Compare factors in Scottish Borders →
Based on 240 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Edwin Thompson LLP? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2010-11-03
Company No. 07428207
Accounts Up to date
Directors 10
Avg. Tenure 9.1 yrs

FAQ

Has Edwin Thompson had any tribunal cases?
No, Edwin Thompson has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Edwin Thompson?
First, raise your complaint directly with Edwin Thompson using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Edwin Thompson?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.