Ratings & Reviews

4.6★ weighted average calculated from 33 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I was very lucky to have been a tenant with ELPM for almost four years and highly recommend them. They are by far the best letting agency I’ve been with in Edinburgh! Communication has always been clear, all works done quickly and just such a joy to deal with them."
Hanis Firuz 2025-06-27
Google 5.0★
"ELPM do absolutely everything to an exceptionally high standard! Time and time again they have gone above and beyond! Renting a house from ELPM is like moving into a property that is being lived in for the very first time! An all round wonderful experience!! Highly recommend!!!"
Lorraine Mc Donnell 2025-05-29
Google 1.0★
"Dishonest, disorganised, and spiteful people. Talk to three people, get three different answers, all of which are unreliable. Long story short, verbal agreements were disregarded after move out, leading to a deposit dispute. They are purposely waiting until each deadline of the dispute..."
Charles Holtsclaw 2025-04-25
Google Reviews
4.6★ (33)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have A W Middleton's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by A W Middleton, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

A W Middleton manages approximately 20 properties across 1 area of Scotland.

Lothians 20 properties
Compare factors in Lothians →
Based on 20 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with A W Middleton? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2025-04-08
Company No. 16373886
Accounts Up to date
Directors 1
Avg. Tenure 0.8 yrs

FAQ

Has A W Middleton had any tribunal cases?
No, A W Middleton has had no tribunal cases since 2021 according to our records.
How do I make a complaint about A W Middleton?
First, raise your complaint directly with A W Middleton using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from A W Middleton?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.