Complaint Categories
Communication 3
Repairs 1
Financial 2
Written Statement 1
PF Duties 2
The homeowner complained about the factor's failure to comply with the Property Factor Code of Conduct. The tribunal found in favor of the homeowner and ordered the factor to pay compensation.
"The Factor is required... to pay the sum of £150 from their own funds... in order to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Factor's failure to comply with the Property Factor Code of Conduct."
The homeowner's application was rejected because they failed to provide evidence that they had notified the property factor of their concerns, as required by the rules.
The homeowner complained about the factor's failure to comply with the Property Factor Code of Conduct. The tribunal found the factor in breach and issued a Property Factor Enforcement Order, which the factor subsequently complied with.
"'The Factor is required, within 21 days of intimation of the PFEO, to pay the sum of £150 from their own funds... in order to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Factor's failure to comply with the Property Factor Code of Conduct.'"
Registered Name
HIGHLAND RESIDENTIAL (INVERNESS) LTD
Registered Office
98-104 High Street, Invergordon, IV18 0DL
SIC Code
68201; 68320; 81300
Achnasheen
Alness
Ardgay
Aviemore
Beauly
Brora
Carrbridge
Dingwall
Dornoch
Forres
Fort Augustus
Fort William
Fortrose
Gairloch
Golspie
Grantown-on-Spey
+13 more
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About this profile
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.
Data last updated: January 2026.