Ratings & Reviews

4.2★ weighted average calculated from 79 Google + 0 Trustpilot reviews

Recent Reviews

Google 2.0★
"Website is buggy, very slow, properties often don't load as page gets stuck on 'loading more properties' - tried edge, chrome, FF, all up to date, same problem occurs consistently."
SM 2025-08-07
Google 1.0★
"the worst company I've ever dealt with. If I knew that such incompetent people worked there I wouldn't have bought a house from them. They have a mess in the company and paperwork, telephone contact is almost impossible!"
Ola B 2025-04-04
Google 1.0★
"Renting from this landlord was a frustrating and disappointing experience. The property was advertised as "mid-market rent," but the reality didn’t match the promises. Despite the lower income of many tenants, the landlord tried to withhold the entire deposit, which was two months rent. Not only..."
Mariia Sirotkina 2025-02-05
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Highland Residential (Inverness)'s Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Highland Residential (Inverness), you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Highland Residential (Inverness) manages approximately 3,890 properties across 1 area of Scotland.

Inverness & Highlands 3,444 properties · 16% market share · 3rd largest factor
Compare factors in Inverness & Highlands →
Based on 3,890 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
2
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
Rejected - Procedural
The Tribunal rejected the homeowner's application because the homeowner did not provide evidence of notification to the Property Factor as required by Section 17(3) of the 2011 Act.
"After consideration of the application the Legal Member considers that the application should be rejected in terms of Rule 5 (1) and Rule 8 (1) (c) of the Rules."
View on HPC →
FTS/HPC/LM/23/1504 2023-06-01
Rejected - Procedural
The tribunal rejected the homeowner's application because the homeowner failed to provide requested documentation regarding notification to the property factor.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →

Thinking of switching from Highland Residential (Inverness) Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Highland Residential (Inverness) Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2013-06-10
Company No. 08562856
Accounts Up to date
Directors 1
Avg. Tenure 12.6 yrs

FAQ

Has Highland Residential (Inverness) had any tribunal cases?
Yes, Highland Residential (Inverness) has had 2 tribunal cases since 2021, with 0% of complaints upheld.
How do I make a complaint about Highland Residential (Inverness)?
First, raise your complaint directly with Highland Residential (Inverness) using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Highland Residential (Inverness)?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.