Ratings & Reviews

4.8★ weighted average calculated from 16 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I could not recommend a Dundee-based rental agency more than WestOne - Angela is especially lovely and always made sure to inform us of any visits at least a week in advance, which was beneficial to my friend and I who were having a very busy year. WestOne also make sure to keep their properties..."
Maddie Jamieson 2022-05-23
Google 5.0★
"I have dealt with numerous landlords and letting agents in Dundee and truthfully can say West-one has been the best experience. We have personally been dealing with Angela who works tirelessly to make sure we are happy with our flat, and is willing to go above and beyond the line of duty. Our..."
jamie clarke 2019-10-16
Google 5.0★
"I've had 4 different landlords whilst living in Dundee and West One are definitely the best landlords I've had so far. Any maintenance issues I've had have been resolved within 24 hours. They're very quick with emails. All the staff are lovely and always willing to help. I've lived in the studio..."
Ray N 2019-10-15
Google Reviews
4.8★ (16)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have West One Property Management & Factoring's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by West One Property Management & Factoring, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

West One Property Management & Factoring manages approximately 46 properties across 1 area of Scotland.

Dundee 46 properties
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Based on 46 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with West One Property Management & Factoring Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2012-03-20
Company No. SC419957
Accounts Up to date
Directors 1
Avg. Tenure 13.8 yrs

FAQ

Has West One Property Management & Factoring had any tribunal cases?
No, West One Property Management & Factoring has had no tribunal cases since 2021 according to our records.
How do I make a complaint about West One Property Management & Factoring?
First, raise your complaint directly with West One Property Management & Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from West One Property Management & Factoring?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.