Tribunal Record

The homeowner's application was dismissed due to a failure to cooperate with the tribunal, specifically by not providing written representations and not attending the case management discussion.

"the Applicant had failed co-operate with the First-tier Tribunal to such an extent that the First-tier Tribunal could not deal with the proceedings justly and fairly and therefore dismissed the Application."

The tribunal found the factor breached the Code of Conduct, particularly regarding the portal fee and late payment charges, leading to the issuance of a Property Factor Enforcement Order. The factor subsequently complied with the order.

"The Tribunal determine that the Factor has not breached section 2.4 of the Code of Conduct in relation to this complaint as the Homeowner does not specify information or documents that the Factor has failed to provide in relation to this complaint."

The Tribunal rejected the homeowner's application because the homeowner failed to provide evidence of notification to the Property Factor.

"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."

The Tribunal issued a PFEO due to breaches of the code of conduct. The factor complied with the PFEO, including paying compensation and providing information.

"The Tribunal having determined that the Property Factor Enforcement Order dated 9 May 2024 (‘PFEO’) relating to the Property has been complied with, certifies that the Respondent has complied with the PFEO."