Ratings & Reviews

3.4★ weighted average calculated from 51 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"If you’re looking for a frustrating and disappointing letting experience, this agency might be the one. They appear friendly at first, but once the agreement is signed, communication becomes nearly nonexistent. I was assured there were no pest problems, yet within a month, I encountered a mouse..."
Kaan Yüksel Oyulmaz 2025-08-12
Google 5.0★
"We recently experienced a water leak from the shower of the flat above ours. The student tenants of the flat were very helpful and cooperative as were the property managers, Direct Lettings. They dealt with the issue promptly and kept us very well informed throughout the repair process. The..."
Stuart Sayer 2025-06-19
Google 1.0★
"We rented a property through Direct Lettings. While they were polite at first, support became poor once issues appeared. Staff seemed disorganised and gave conflicting information. There was a mice problem from day one, despite them saying otherwise. We kept the flat spotless, which was..."
Gözde Çolak 2025-05-26
Google Reviews
3.4★ (51)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Direct Lettings (Scotland)'s Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Direct Lettings (Scotland), you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Direct Lettings (Scotland) manages approximately 64 properties across 3 areas of Scotland.

Area Properties Market share
Perth & Kinross 47 <5%
Angus 12 <5%
Dundee 5 <5%
Compare factors in Perth & Kinross →
Based on 64 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Direct Lettings (Scotland) Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1997-05-07
Company No. SC175211
Accounts Up to date
Directors 2
Avg. Tenure 8.3 yrs

FAQ

Has Direct Lettings (Scotland) had any tribunal cases?
No, Direct Lettings (Scotland) has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Direct Lettings (Scotland)?
First, raise your complaint directly with Direct Lettings (Scotland) using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Direct Lettings (Scotland)?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.