Ratings & Reviews

4.1★ weighted average calculated from 20 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Toner and McCartney have managed the letting of our property for many years. We have always found them to be prompt to deal with matters that are part and parcel of letting properties. Should we consider re -entering the letting market in the future we would contact Toner and McCartney without..."
Tony Lewis 2025-10-10
Google 5.0★
"I dealt with Toner and McCartney for many years as a tenant. During my tenancy they always responded to any issues I had regardless as to how trivial they were, my mind was always put at rest and nothing was a hassle. Sadly I lost my husband in 2020 and had to end my tenancy. The staff were very..."
Linda Fell 2021-11-17
Google 5.0★
"I have only the highest praise for the ladies of Toner & McCartney. They were so very helpful and empathetic when I was suddenly made homeless after my house was involved in a gas explosion. They went the extra mile in ensuring that my move went smoothly, and they made themselves available to..."
Marie McDowall 2021-11-16
Google Reviews
4.1★ (20)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Toner and McCartney's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Toner and McCartney, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Toner and McCartney manages approximately 417 properties across 1 area of Scotland.

Ayrshire 417 properties
Compare factors in Ayrshire →
Based on 417 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Toner and McCartney LLP? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2012-01-12
Company No. SO303739
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Toner and McCartney had any tribunal cases?
No, Toner and McCartney has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Toner and McCartney?
First, raise your complaint directly with Toner and McCartney using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Toner and McCartney?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.