Written Statement of Services

We don't have Archerfield House Hotel Management's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Archerfield House Hotel Management, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Archerfield House Hotel Management manages approximately 103 properties across 1 area of Scotland.

Lothians 103 properties · 5% market share
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Based on 103 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1) Disclosure (1) Consultation (1) Complaints Handling (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/LM/24/1848 2024-09-05
Factor Complied
The homeowner alleged various breaches of the Property Factors Code of Conduct. The tribunal examined the evidence and decided that the property factor had not breached the Code, dismissing the application.
"The First-tier Tribunal for Scotland Housing and Property Chamber decided that the application could be decided without a Hearing and determined that the property factors have not failed to comply with the Property Factors Code of Conduct effective from 16 August 2021 and have not failed to carry out the Property Factor’s Duties."
Communication Financial Maintenance Disclosure Consultation Complaints Handling Other
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Thinking of switching from Archerfield House Hotel Management Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Archerfield House Hotel Management Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2004-08-31
Company No. SC272735
Accounts Up to date
Directors 5
Avg. Tenure 15.0 yrs

FAQ

Has Archerfield House Hotel Management had any tribunal cases?
Yes, Archerfield House Hotel Management has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Archerfield House Hotel Management?
First, raise your complaint directly with Archerfield House Hotel Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Archerfield House Hotel Management?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.