Written Statement of Services

We don't have Steven Balmer's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Steven Balmer, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 52%)
5.0
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£400
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1) Insurance (1) Other (1) Complaints Handling (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/20/2275 2021-01-15
PFEO Breached
The tribunal determined that the Property Factor Enforcement Order had not been complied with by the respondent.
"The Tribunal hereby determines that the Property Factor Enforcement Order has not been complied with."
Communication Financial Maintenance Insurance Other Complaints Handling
£400 compensation ⚠ PFEO issued
View on HPC →

FAQ

Has Steven Balmer had any tribunal cases?
Yes, Steven Balmer has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Steven Balmer?
First, raise your complaint directly with Steven Balmer using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.