Written Statement of Services

We don't have Your Local Factor's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Your Local Factor, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Your Local Factor manages approximately 848 properties across 4 areas of Scotland.

Area Properties Market share
Stirling 413 <5%
Aberdeen & Aberdeenshire 332 41%
Glasgow 92 <5%
Paisley & Renfrewshire 11 <5%
Compare factors in Stirling →
Based on 848 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
11.8
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£250
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1) Debt Recovery (1) Complaints Handling (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/22/4114 2023-06-14
PFEO Complied
The tribunal found the factor had failed to comply with the Code of Conduct and issued a PFEO that required the factor to provide information, compensate the homeowner, and credit the homeowner's account. The factor complied with the PFEO.
"the Tribunal found that the Property Factor failed to comply with both the Code and the property factor duties."
Communication Financial Maintenance Debt Recovery Complaints Handling
£250 compensation ⚠ PFEO issued
View on HPC →

Thinking of switching from Your Local Factor Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Your Local Factor Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2015-03-10
Company No. SC500054
Accounts Up to date
Directors 4
Avg. Tenure 3.5 yrs

FAQ

Has Your Local Factor had any tribunal cases?
Yes, Your Local Factor has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Your Local Factor?
First, raise your complaint directly with Your Local Factor using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Your Local Factor?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.