Ratings & Reviews

3.2★ weighted average calculated from 41 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Since being housed with Melville I have had a serious decline with my mental health due to being housed in an unsuitable property with my kids. Threats to life with weapons from people that have no relation to me. I shouldn’t have to put up with this behaviour. My 3 year old daughter has told me..."
Chloe Eaton 2025-08-19
Google 1.0★
"Appalling from our housing association arrived at our door to give a curtesy call after 7months of my husband stuck in one room no wonder they went with a flea in his ear should have been given a curtesy call well.before now melvillie staff need to go on a learning course to learn people..."
Amanda Foster 2025-08-06
Google 1.0★
"Having told them of my concerns. About an untaxed/ mot car summer 2024. They said they would look into it. It's now dumped on road Mayfield Dalkeith. I don't think they have acted responsible. They said they knew Tennant who was responsible ( from Shawnee). Despite my concerns the car is now..."
George Smith 2025-02-17
Google Reviews
3.2★ (41)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Melville Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Melville Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Melville Housing Association manages approximately 551 properties across 1 area of Scotland.

Lothians 551 properties · 6% market share
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Based on 551 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP2466RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Melville Housing Association had any tribunal cases?
No, Melville Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Melville Housing Association?
First, raise your complaint directly with Melville Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.