Google Reviews by Office
East Ayrshire Council Housing Department (Civic Centre North, John...)
2.5/5 (11)
East Ayrshire Council (95 London Rd, Kilmarnock...)
2.9/5 (8)
East Ayrshire Council Housing Asset Services (Holmquarry Road,...)
N/A (0)
Complaint Categories
Communication 2
Repairs 2
Financial 2
Complaints Handling 2
PF Duties 2
The homeowner complained, and the tribunal issued a Property Factor Enforcement Order. The factors complied with the order and paid the homeowner £250 in compensation.
The homeowner complained about the factor's poor communication and lack of clear information. The tribunal found the factor's explanations were ineffective and ordered compensation.
"The tribunal considered that the fact that further information and explanations of the situation was required right up to the date of and indeed at the hearing demonstrated the extent to which there had been significant failures on the part of the factor to comply with Section 2 of the Code of Conduct."
Ayr
Cumnock
Darvel
Galston
Kilmarnock
Mauchline
Newmilns
Considering a change?
Get free, no-obligation quotes from property factors serving your area.
Get Quotes →
Quotes may be provided by partner firms. This does not affect tribunal-rate bands or rankings.
See something wrong?
Help us keep this profile accurate. Report outdated or incorrect information.
Submit a correction →
About this profile
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.
Data last updated: January 2026.