Wheatley Homes East Limited has faced 2 tribunal cases since 2021, with 2 upheld or partially upheld (100%). Most recent: 2024-09-26.
Cases Over Time
Outcomes
Complaint Types
Based on 2 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
2 of 2 cases (100%)
Notable Cases
The tribunal found Wheatley Homes East in breach of the Code of Conduct for multiple reasons including lack of transparency. The tribunal made a Property Factor Enforcement Order for repayment of 50% of the management fees and £1000 in compensation.
"The Tribunal has decided that it should make a PFEO in amended terms."
The tribunal found that the factor breached the Code of Conduct and failed to carry out their duties to a reasonable standard. The Tribunal issued a Property Factor Enforcement Order, requiring the factor to refund 50% of management fees for a period and pay compensation, which was subsequently complied with.
"The Tribunal order the Respondent to repay to the Applicant 50% of the management fees paid by him for the period 1 January 2021 to 31 December 2023 or cancel the management fees for any part of this period that have not already been paid , and The Tribunal order the Respondent to pay to the Applicant the sum of £1000 for his time, effort, and inconvenience,"
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2024-09-26 | FTS/HPC/PF/23/3962 |
PFEO Complied | PFEO | £1,000 | Details |
| 2024-09-26 | FTS/HPC/PF/23/3768 |
PFEO Complied | PFEO | £1,000 | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/3962
2024-09-26
The tribunal found Wheatley Homes East in breach of the Code of Conduct for multiple reasons including lack of transparency. The tribunal made a Property Factor Enforcement Order for repayment of 50% of the management fees and £1000 in compensation.
"The Tribunal has decided that it should make a PFEO in amended terms."
FTS/HPC/PF/23/3768
2024-09-26
The tribunal found that the factor breached the Code of Conduct and failed to carry out their duties to a reasonable standard. The Tribunal issued a Property Factor Enforcement Order, requiring the factor to refund 50% of management fees for a period and pay compensation, which was subsequently complied with.
"The Tribunal order the Respondent to repay to the Applicant 50% of the management fees paid by him for the period 1 January 2021 to 31 December 2023 or cancel the management fees for any part of this period that have not already been paid , and The Tribunal order the Respondent to pay to the Applicant the sum of £1000 for his time, effort, and inconvenience,"
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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