Ratings & Reviews
Recent Reviews
Google
"We’ve worked with Individually Designed Homes across numerous sites, and their expertise, organisation, and planning are truly second to none. Every project is run like clockwork — well structured, highly efficient, and professionally managed from start to finish.
Having worked closely with..."
Google
"IDH were easy to work with, providing regular and clear billing information on a regular basis throughout the process. The workmanship was to a very high standard and communication clear and concise.
We would recommend IDH to anyone looking for high quality and dependability. Nothing was too..."
Google
"We couldn’t be happier with the work IDH delivered on our extension and kitchen reconfiguration. From start to finish, the team was professional and efficient and the quality of workmanship is great. The end result has completely transformed our home. Highly recommend!"
Written Statement of Services
- Emergency Response
- within 6 hours of notification
- Urgent Response
- within 14 calendar days of notification
- Routine Response
- within 14 calendar days of notification
- Enquiry Response
- within 10 working days
- Complaint Response
- as detailed in Schedule 6
- Billing Frequency
- quarterly or annually
- Notice Period
- three months
- Delegated Authority
- the amount stated in your Title Deeds
Code of Conduct 2021
Property Coverage
Individually Designed Homes manages approximately 15 properties across 1 area of Scotland.
Lothians
15 properties
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No tribunal cases since 2021.
Had problems with Individually Designed Homes Ltd? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2009-09-23
Company No.
SC365953
Accounts
Up to date
Directors
1
Avg. Tenure
16.3 yrs
FAQ
Has Individually Designed Homes had any tribunal cases?
No, Individually Designed Homes has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Individually Designed Homes?
First, raise your complaint directly with Individually Designed Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Individually Designed Homes?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.