Ratings & Reviews

2.0★ weighted average calculated from 208 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"These people do not even understand what running a public office means. Evidence that a planning application contained false information was presented to them multiple times. They did not even reply. The level of corruption is truly shocking."
andrea m 2025-11-27
Google 1.0★
"These people do everything possible to ignore the people they are supposed to serve. The extent to which they will humiliate themselves in order to ignore you truly defies belief. What makes it possible, together with the fact that they are ALL complicit in this, from the very top to the very..."
andrea m 2025-11-14
Google 1.0★
"I'm absolutely shocked! I care for someone who got a sanction so we phoned a welfare fund on Wednesday the 5th of November - received a call from a Josh Campbell on the 6th and he needed more info which we couldn't provide due to having no access to said info ... He said it was fine, he would..."
Megan Hopkins 2025-11-07
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have The City of Edinburgh Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by The City of Edinburgh Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

The City of Edinburgh Council manages approximately 3,034 properties across 1 area of Scotland.

Edinburgh 3,034 properties · 6% market share
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Based on 3,034 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

FAQ

Has The City of Edinburgh Council had any tribunal cases?
No, The City of Edinburgh Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about The City of Edinburgh Council?
First, raise your complaint directly with The City of Edinburgh Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.