Glasgow West Enterprises Limited has faced 2 tribunal cases since 2021, with 1 upheld or partially upheld (50%). Most recent: 2024-07-04.
Cases Over Time
Outcomes
Complaint Types
Based on 2 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
1 of 2 cases (50%)
Notable Cases
The tribunal found the factor in breach of its duties and proposed a PFEO, ordering a refund of 25% of management fees and compensation. The factor complied with the order.
"The Respondent shall from its own funds credit the Applicant’s account with 25% of the management fees charged to the Applicant for the period from 1 January 2022 to 30 June 2023."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2024-07-04 | FTS/HPC/PF/23/2592 |
PFEO Complied | PFEO | £800 | Details |
| 2023-01-23 | FTS/HPC/PF/21/3150 |
Factor Complied | — | — | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/2592
2024-07-04
The tribunal found the factor in breach of its duties and proposed a PFEO, ordering a refund of 25% of management fees and compensation. The factor complied with the order.
"The Respondent shall from its own funds credit the Applicant’s account with 25% of the management fees charged to the Applicant for the period from 1 January 2022 to 30 June 2023."
FTS/HPC/PF/21/3150
2023-01-23
The tribunal reviewed the homeowner's application regarding alleged breaches of the Code of Conduct and failure to carry out property factor duties, and decided that the factor had not breached the Code or failed to carry out their duties, therefore dismissing the application.
"In conclusion the Tribunal is satisfied that the Respondents are not in breach of the Code nor have they failed to carry out their property factor’s duties."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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