Atholls Ltd has faced 2 tribunal cases since 2021, with 1 upheld or partially upheld (50%). Most recent: 2024-02-22.
Cases Over Time
Outcomes
Complaint Types
Based on 1 analysed case.
Enforcement & Compensation
Enforcement Orders (PFEOs)
1 of 2 cases (50%)
Notable Cases
The tribunal found that Atholls Ltd had breached the Code of Conduct. A Property Factor Enforcement Order was issued, requiring payment of £500.00, which the factor subsequently complied with.
"The Property Factor is required to pay to the Homeowner within 14 days of intimation to them of the PFEO the sum of £500.00 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Codes of Conduct for Property Factors."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2024-02-22 | FTS/HPC/PF/23/3955 |
Factor Complied | — | — | Details |
| 2022-11-02 | FTS/HPC/PF/22/0883 & FTS/HPC/PF/22/1400 |
PFEO Complied | PFEO | £500 | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/3955
2024-02-22
The tribunal rejected the homeowner's application because they failed to provide required information and documents.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
FTS/HPC/PF/22/0883 & FTS/HPC/PF/22/1400
2022-11-02
The tribunal found that Atholls Ltd had breached the Code of Conduct. A Property Factor Enforcement Order was issued, requiring payment of £500.00, which the factor subsequently complied with.
"The Property Factor is required to pay to the Homeowner within 14 days of intimation to them of the PFEO the sum of £500.00 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Codes of Conduct for Property Factors."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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