Ratings & Reviews

3.2★ weighted average calculated from 97 Google + 30 Trustpilot reviews

Recent Reviews

Google 1.0★
"Trying to phone for council tax each time I phone they are too busy to answer so won’t take any calls right now always telling me to phone back later and I do but same message all the time can’t even resolve council tax bill don’t know what to do they clearly no longer have a department for council tax"
Christopher Brown 2025-10-30
Google 1.0★
"Disgrace of an agency cause nothing but uneeded stress during an unbelievably hard time. Slow to fix repairs, tried to blame us for marks etc on Walls some which we were already there and some caused by their Soddy repair work. communication is key but not with this company"
Keri Pollock 2025-09-13
Google 5.0★
"Rent Locally are wonderful. The property was well presented. They were always very quick to respond when repairs were required. And repairs were done to a good standard . The whole team were always polite, friendly and efficient, with excellent communications. Renting through Rent Locally was..."
Alison Leconte 2025-08-06
Trustpilot
1.9★ (30)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have North Lanarkshire Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by North Lanarkshire Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

North Lanarkshire Council manages approximately 6,001 properties across 2 areas of Scotland.

Lanarkshire 4,279 properties · 17% market share · 2nd largest factor
Glasgow 1,722 properties · 6% market share
Compare factors in Lanarkshire →
Based on 6,001 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status Active
Incorporated 2022-10-19
Company No. SC747820
Accounts Up to date
Directors 2
Avg. Tenure 2.5 yrs

FAQ

Has North Lanarkshire Council had any tribunal cases?
No, North Lanarkshire Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about North Lanarkshire Council?
First, raise your complaint directly with North Lanarkshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.