Written Statement of Services
We don't have MXM Property Solutions's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by MXM Property Solutions, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Request quotes →Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 52%)
5.0
Rate/10k
(avg: 8.0)
0
PFEOs
Enforcement
£5,000
Paid
Compensation
Financial
Top Issue
1 case
All Complaint Types
Financial (1)
Debt Recovery (1)
Other (1)
Recent Decisions
FTS/HPC/PF/20/1377
2021-04-09
PFEO Proposed
The tribunal found that the property factor had failed to comply with the Property Factor Code of Conduct. The tribunal proposes to issue a Property Factor Enforcement Order, which includes a refund and compensation for the homeowner.
"By [a date no earlier than three weeks of the date of the PFEO], the Property Factor must at its own cost and expense (i) refund to the Homeowner the sum of £9,869.13 which he was wrongly induced to pay and (ii) compensate the Homeowner in the sum of £5,000.00 for the distress, inconvenience and stress caused to him by the Property Factor’s actions."
Financial
Debt Recovery
Other
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
2008-02-08
Company No.
SC337460
Accounts
Up to date
Directors
1
Avg. Tenure
18.2 yrs
FAQ
Has MXM Property Solutions had any tribunal cases?
Yes, MXM Property Solutions has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about MXM Property Solutions?
First, raise your complaint directly with MXM Property Solutions using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.