Ratings & Reviews

4.0★ weighted average calculated from 26 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I have been with waverley housing myself for a few years now. Hands down the best in letting homes, they have always been accommodating, patient and happy to help if something (boiler for isntance) has broke down. The housing officers that have visited my tenancy have always been great, kind and..."
Julz Venom 2022-12-07
Google 1.0★
"Absolutely shocking excuse for a housing association i contacted them regarding a danger of falling issue for a Disabled person due to overgrown foliage on one of their properties that has spread onto a next door neighbours path for to be told that it's not waverley housing associations problem..."
Michael Lazzari 2022-08-15
Google 1.0★
"Disgusting attitude of company lazy workers and a joke of staff who don't even have basic manners. Can't even be bothered fixing my windows which in tenancy agreement says it has to be air and water tight which house is not and the fact of the rotten smell coming from neighbouring house and they..."
Jason Trimby 2019-07-02
Google Reviews
4.0★ (26)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Waverley Housing's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Waverley Housing, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Waverley Housing manages approximately 1,075 properties across 1 area of Scotland.

Scottish Borders 1,075 properties · 16% market share · 2nd largest factor
Compare factors in Scottish Borders →
Based on 1,075 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Waverley Housing? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1988-12-09
Company No. SC115066
Accounts Up to date
Directors 9
Avg. Tenure 3.5 yrs

FAQ

Has Waverley Housing had any tribunal cases?
No, Waverley Housing has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Waverley Housing?
First, raise your complaint directly with Waverley Housing using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Waverley Housing?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.