Written Statement of Services

We don't have Aberdeen Property Leasing's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Aberdeen Property Leasing, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

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Since 2021
1
Cases
100%
Upheld
(avg: 52%)
5.0
Rate/10k
(avg: 8.0)
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Maintenance (2) Consultation (2) Financial (1) Complaints Handling (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/20/0015 2021-09-20
PFEO Proposed
The tribunal found that the property factor, Aberdeen Property Leasing, failed to carry out its duties under the Property Factors (Scotland) Act 2011, specifically failing to comply with multiple sections of the Code of Conduct.
"The Factor has failed to carry out its property factors’ duties. The Factor has failed to comply with its duties under section 14 (5) of the Property Factors (Scotland) Act 2011 (“the 2011 Act”) in that it did not comply with sections 1 Bc, Bd, Ce, Cf; 2.1, 2.4, 2.5, 3.3, 4.5, 6.1 and 6.4 of the Code."
Communication Financial Maintenance Consultation Complaints Handling Other
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Dismissed
The homeowner's application was withdrawn because the property factor addressed the homeowner's concerns. The tribunal dismissed the application.
"On that basis of the resolution agreed by the parties, the tribunal allows the application to be withdrawn and dismisses the application."
Communication Maintenance Consultation
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Company Info

Companies House →
Status Active
Incorporated 1992-12-18
Company No. SC141851
Accounts Up to date
Directors 4
Avg. Tenure 11.1 yrs

FAQ

Has Aberdeen Property Leasing had any tribunal cases?
Yes, Aberdeen Property Leasing has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Aberdeen Property Leasing?
First, raise your complaint directly with Aberdeen Property Leasing using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.