Ratings & Reviews

2.9★ weighted average calculated from 74 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Worse housing assocition in Scotland and worse housing offecers i have ever dealt with so glad i dont have a house with them"
karwan Ali 2025-12-19
Google 1.0★
"Incompetent, unprofessional, they don't inform about arrears, wait as long as possible, and then send payment reminders. They act to the detriment of tenants. Mice and rats run around the buildings."
Arek fedro 2025-09-08
Google 1.0★
"Dont know where to start - appalling housing association. Moved in to my current property almost 4 years, kitchen already had integrated hob & oven fitted for the previous tenant , on opening the oven to use after i had moved in i realised there was no shelves to be able to cook anything in it..."
Lisa Mcgill 2025-05-04
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Thenue Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Thenue Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Thenue Housing Association manages approximately 2,243 properties across 1 area of Scotland.

Glasgow 2,243 properties · 6% market share
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Based on 2,243 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
3
Cases
66%
Upheld
(avg: 69%)
8.9
Rate/10k
(avg: 4.7)
0
PFEOs
Enforcement
£125
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Financial (1) Insurance (1) Complaints Handling (1) Maintenance (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/1441 2023-09-18
PFEO Complied
The Tribunal found Thenue Housing Association Limited in breach of the Code of Conduct and issued a Property Factor Enforcement Order, requiring the factor to pay the homeowner £75.
"Whereas in terms of their decision dated 25th September 2023, the Tribunal decided that the Factor had failed to comply with the Property Factor duties and sections OSP11, 2.7 and 5.3 of the Code of Conduct, all as stated in the said decision, the Tribunal propose to make a property factor enforcement order in the following terms:"
Communication Financial Insurance Complaints Handling
£75 compensation
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PFEO Complied
The tribunal found the factor breached the Code of Conduct. The tribunal proposed a PFEO that the factor complied with before the final order was made, resulting in no formal PFEO being issued.
"By December 2022 the Factor will pay to the Homeowner from their own funds, £50 as compensation for breach of section 3.3 of the 2012 Code and section 3.4 of the 2021 Code."
Communication Maintenance
£50 compensation
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FTS/HPC/PF/21/1928 2022-06-22
Dismissed
The homeowner's application was dismissed because they did not properly notify the property factor of the reasons for their complaint, as required by law.
"The Tribunal dismissed the Homeowner’s application upon the basis that the Homeowner failed to notify the Property Factor in writing as to why the homeowner considers that the property factor has failed to comply with the Property Factors (Scotland) Act 2011 Code of Conduct for Property Factors as required by Section 17(3) of the Property Factors (Scotland) Act 2011."
View on HPC →

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP1933RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Thenue Housing Association had any tribunal cases?
Yes, Thenue Housing Association has had 3 tribunal cases since 2021, with 66% of complaints upheld.
How do I make a complaint about Thenue Housing Association?
First, raise your complaint directly with Thenue Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.